|Q:||Are FXeyes theatrical special effect lenses TOP grade?|
|A:||Yes, FXeyes uses only top quality optically machined soft lenses.|
|Q:||Are FXeyes theatrical special effect contact lenses FDA approved?|
|A:||The contact lenses used in FXeyes are approved by the FDA.|
|Q:||Is the price per Pair?|
|A:||Yes, and if only one lens needed cut the price in half.|
|Q:||Whats the shipping cost?|
|A:||Shipping & handling cost's are $18.50 for Domestic shipping (2-3 day priority mail)
International Shipping Varies on location|
|Q:||Can you make a Custom Theatrical design?
|A:||Yes, we can make almost anything out their except natural. Letter, Logos exct.|
|Q:||Can I have a prescription put on my FXeyes theatrical special effect contact lenses?|
|A:||Yes, all of FXeyes theatrical special effect contact lenses can have prescriptions.|
|Q:||Does the price of the FXeyes theatrical special effect contact lenses include the prescription?|
|A:||No, prescription lenses are $35 extra per pair and $55.00 per lens for Toric prescription.|
|Q:||I don't see the style of FX eyes theatrical special effect contact lenses that I like. Is it possible to have custom lenses created for me?
|A:||Yes! FXeyes will be happy to custom make almost any unique lens design for you.|
|Q:||How do I take care of my FXeyes theatrical special effect contact lenses?
|A:||Soft lenses from FXeyes should be maintained similar to soft contact lenses. The color will stay fixed to the lens providing they are cared for and handled properly. FXeyes strongly recommends; Disinfection with Aosept or Clear Care. Never rub the surface of mirrored lenses, as you will void the warranty.|
|Q:||How long are my contacts warranted for?|
|A:||FXeyes warranties against color fading, providing the proper care was taken to prevent damage.
|Q:||If my contacts arrive, and I need minor changes, can I return them for adjustment?|
|A:||Yes! FXeyes will be happy to retouch a lens to accommodate small changes at no labor or materials cost to you. We do, however, ask you to cover shipping charges. You have 30 day's from when the lenses shipped to make any changes.|
|Q:||Can you see out of "Blind Eye", or "Stitches" lenses?|
|A:||No, if we cover the pupil, you will not be able to see. But we could add clear center for vision. ** YOU CAN SEE OUT OF THE MIRRORED LENSES **
|Q:||Are prices for a Pair or each?|
|A:||They are priced per pair.|
|Q:||VERY IMPORTANT: Are Fxeyes lenses warranted or guaranteed?|
|A:||Theatrical contact lenses are only warranted or guaranteed for 90 days. Fx Eyes is not liable for breakage or malfuction.|
|Q:||How long can i wear the lenses for?|
|A:||Lenses are to be worn 8-10 hours a day only.|
|Q:||What are the type of lenses FXeyes use?
|A:||Kontur and Ocuease only, methafilcon 55%water|
|Q:||If I scrach my eye CAN i wear my lenses?|
|A:||NO, When you have a cut in your eye is be to keep lenses of your eye for 2 weeks to insure no further damage is done.|
|Q:||How long does it take for lenses to be made?|
|A:||Natural Hand Painted Iris about 7-8 weeks total. Theatrical Lenses take 7-10 business days. Lenses are made till ordered to insure Lens quality and life.|
|Q:||Can I rush my Order?|
|A:||We do not advice you to rush any order. Artwork and our process takes time.|
|Q:||I received my lenses and they look like a zombie. What should I do?|
|A:||That can be fixed by daking up the color to fit your complection. Sometimes this happens when the color the customer choose's a light color. Going from dark brown to a light pale green is a big change that a customer is not us to.|
|Q:||Does FXeyes Insure their product?|
|A:||Yes, We will do anything in our power to correct any problem with the lenses as long as the lenses are not torn, we just ask for our customers for patience.|
|Q:||Is FXeyes a member of the Better Business Bureau and do you have a privicy policy?|
|A:||Yes, We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
We will ise your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our oeganization, other that as necessary to fulfill your request, e.g. to ship an order.|
|Q:||What will VOID Warranty?|
|A:||Any use of ANY BLEACH will void warranty or tampering with the color.|
|Q:||what happens when a package is lost?|
|A:||A complaint is filed with the carrier, the package is insured and the carrier is responsible for replacing the production. Time is lost and we will have to restart the order. Unfortunately time is reset to remake your order. It is out of our hands when the carrier has the package but we do take care of the issue.|
|Q:||Will bleach damage the lens?|
|Q:||When you get your lenses and decied that its not the right color for you can you change it?|
|A:||No you can't but we do tone them down to look more natural on you|
|Q:||Are all colors Final?
|A:||Yes, once we make the lens a certin color we can't change it.|
|Q:||How many times can you re touch the lenses?|
|A:||Up to 3 times|
|Q:||What is the smallest center you recommend?|
|A:||We recommend 4.0mm for the smallest pupil.|
|Q:||Can Iris and Pupil diameter be changed?|
|A:||No, once the lenses are made all size's are final.|
|Q:||Are we a secure site?|
|A:||Yes, we are protected by Verisign.